Order and delivery terms
- If the product is in our warehouse, the estimated delivery time is two to five (2-5) business days. If the product is temporarily or completely out of stock, we will notify you immediately and also if the delivery time is longer.
- We will notify you on the product presentation page if the delivery time is substantially different from the above.
- If the product is absolutely desired by a certain date, it must be mentioned separately, for example when placing an order. We try to take into account the consumer's wishes, if possible.
- If the consumer buys products for which ArtShop has stated different delivery times, the order will be delivered according to the longest announced delivery time. If necessary, place a delivery order for the products for a different order. If the customer wants delivery in several installments, delivery costs will be charged for each delivery.
- We only deliver products to mainland Finland. All ArtShop deliveries take place through Matkahuolto. If the consumer wants to use a different transport service, the prices and conditions must be agreed separately with ArtShop.
- You will receive a shipment with your delivery, which will serve as a receipt for your purchase and a warranty certificate.
- Subscribers under the age of 18 must obtain parental consent for their order.
- The prices include the value-added tax.
- We use recycled materials when packaging orders whenever possible. If recyclable packaging materials are not available, we use recycled packaging made from recycled materials. We are a member of Suomen Pakkauskierrätys RINKI Oy and pay recycling fees for the recycled packaging we use.
Delivery method and delivery costs
Shipping costs include shipping and packaging. In some large-sized products, we have to collect a separate freezing supplement, e.g. Stretched Canvas on the soles to cover large packaging costs. You can view the delivery costs after selecting the payment and delivery method in the Shopping Cart. If the value of the order excluding delivery costs is less than 20 euros, we will charge a small delivery surcharge of 5 euros. Delivery costs stated in the online store do not apply to orders for which a quote has been requested.
The following delivery methods are available for you to choose from:
Pick-up from a Matkahuolto service point, delivery cost starting at €6.90 (you can see more detailed delivery costs in the shopping cart) Delivery to your chosen Matkahuolto service point, Matkahuolto, K-kauppa or R-kiosk, usually within 1-2 working days. You will be notified as soon as your package is available for pick-up. Please collect the shipment from the pick-up point as soon as possible, no later than 7 days. You can extend the storage period using the Matkahuolto app. (As of 2.3.26, the storage period is 5 days).
Not all products, such as easels or painting bases or large orders that we have to pack into several packages, can be delivered to a parcel machine.
If the package is too large for the machine or if the machine is full, the package will be directed to another nearby Matkahuolto service point. The recipient will be informed of the change in the arrival notification.
Matkahuolto´s delivery to the door at the agreed time, Delivery cost starting from 13,90 € (in the shopping cart you can see more detailed delivery costs)
Note! The service will be renewed on September 1, 2026.
- The new, more straightforward Home Delivery service will be delivered on weekdays from 8 am to 6 pm throughout the country, and deliveries will be up to a day faster than before.
- In the renewed Home Delivery service, the recipient can choose a suitable delivery day (usually the next 5 business days) once the shipment has arrived at the departure terminal. The selection of the delivery day replaces the previous delivery time window.
- If the delivery day selection is not made during that day, the shipment will be delivered to the recipient on the next available business day. The delivery time will be specified to 1–4 hours on the day of delivery.
- The recipient does not need to be present, but the package will be left in a safe place. A photo will be taken of the package drop-off location as a delivery receipt.
- If the drop-off is unsuccessful, the package will be taken to a pickup point for pickup.
- Contact Delivery is available as an additional service, in which the shipment will be handed over to the recipient or another person met at the address. Contact Delivery can be purchased in the Packages app.
- The recipient can transfer the shipment to a pickup point for collection from the time the EDI message is created until the delivery of the shipment to that recipient has begun.
Matkahuolto´s delivery to the door during the working day, Delivery cost starting from 12,90 € (in the shopping cart you can see more detailed delivery costs)
Delivery to your door during the working day between 8.00 and 16.00. An exact delivery time cannot be agreed in advance.
Pickup from our store in Lahti (Please note our opening hours)
You can pick up your order from our warehouse. We are most likely to be there Mon-Fri 10am-4pm. You will be notified when your order is ready for pickup.
Returns
- The consumer has a 14-day right of return for products ordered from the online store. The returned product must be absolutely unused and in good condition for sale. It is the consumer's responsibility to pay the direct costs of returning. The right of return does not apply, for example, to custom-made painting bases or frames or to products ordered separately for the consumer, which are not normally in our selections. We hope you will notify our customer service of the return by email.
- You can make a return notification through your customer account using the cancellation button. If you have placed an order without a customer account, the cancellation button can be found in the INFORMATION menu "Cancel order". You can also make a cancellation notification by email to our customer service.
- The right to return does not apply to products purchased directly from our warehouse store.
Return via Matkahuolto or parcel point
- See the return instructions on the Matkahuolto website, where you can make a return. The return should be sent to the following address: ArtShop Finland Oy, Lahdenkatu 14, 15140 LAHTI. We will deduct the return costs from the returned order fee. Keep the receipt you received for the return.
You can also return the product to our store.
What happens if I don't pick up my package?
- If you do not pick up your package or receive your delivery within the given time, it will automatically be sent back to us. Once your package has been returned and processed, you will receive a refund of the amount you paid for the products, excluding any additional fees. After this, you will be charged the actual return freight for the undelivered shipment, as well as a handling fee of 10 euros, which corresponds to the handling fee and the carrier's fees. If you have paid by invoice, the payment will be charged to your invoice. If you have paid by card, the payment will be deducted from the amount refunded to the card.
What happens if I don't pick up my package?
If you do not pick up or receive your package within the given time, it will be automatically returned to us. Once your package has been returned and processed, you will receive a refund of the amount you paid for the products. The refund amount will be deducted from the return shipping cost and a 10 euro handling fee.
Payment methods (CLICK)