Shipping & returns

  • If the product is in our warehouse, the estimated delivery time is two to five (2-5) business days. If the product is temporarily or completely out of stock, we will notify you immediately and also if the delivery time is longer.
  • We will notify you on the product presentation page if the delivery time is substantially different from the above.
  • If the product is absolutely desired by a certain date, it must be mentioned separately, for example when placing an order. We try to take into account the consumer's wishes, if possible.
  • If the consumer buys products for which ArtShop has stated different delivery times, the order will be delivered according to the longest announced delivery time. If necessary, place a delivery order for the products for a different order.
  • We only deliver products to mainland Finland. All ArtShop deliveries take place through Matkahuolto. If the consumer wants to use a different transport service, the prices and conditions must be agreed separately with ArtShop.
  • You will receive a shipment with your delivery, which will serve as a receipt for your purchase and a warranty certificate.
  • Subscribers under the age of 18 must obtain parental consent for their order.
  • The prices include the value-added tax.
  • Where possible, we use recycled materials to pack orders. If recyclable packaging materials are not available, we use remanufactured packaging made from recycled materials.

Delivery method and delivery costs

Shipping costs include shipping and packaging. You can view the delivery costs after selecting the payment and delivery method in the Shopping Cart. If the value of the order excluding delivery costs is less than 20 euros, we will charge a small delivery surcharge of 5 euros. Delivery costs stated in the online store do not apply to orders for which a quote has been requested. Below are the shipping costs in more detail.
 
 
The following delivery methods are available for you to choose from:
 
 
 

Pickup from Matkahuolto´s pick-up point, delivery cost from 6.90 € (in the shopping cart you can see more detailed delivery costs)
As a rule, parcels are delivered to Matkahuolto pick-up points, such as parcel lockers, Matkahuolto service outlets, K-Markets or R-Kiosks, within 1-2 working days, in larger cities also on Saturdays. You will be notified as soon as your parcel is available for collection. Please pick up the shipment from the pick-up point as soon as possible, but no later than within 7 days.

All products, such as easels or painting bases or large orders that we have to pack in several packages, cannot be delivered to the vending machine. If the package is too large for the vending machine or if the vending machine is full, the package will be routed to another nearby Matkahuolto service point. The recipient will be notified of the change in the arrival notification.
 

Nouto Matkahuollon palvelupisteestä, delivery cost from 6.90 € (in the shopping cart you can see more detailed delivery costs)
As a rule, parcels are delivered to Matkahuolto parcel lockers within 1-2 working days, in larger cities also on Saturdays. You will be notified as soon as your parcel is available for collection. Please pick up the shipment from the pick-up point as soon as possible, but no later than within 7 days.
 

Matkahuolto´s delivery to the door at the agreed time, Delivery cost starting from 12,90 € (in the shopping cart you can see more detailed delivery costs)
Delivery to your door at the agreed date and time, including evenings and Saturdays. You will be notified of incoming parcels by text message to agree on the time of the delivery.
 
Matkahuolto´s delivery to the door, delivery time is agreed by phone  19,10€, Delivery cost starting from 19,10€ (in the shopping cart you can see more detailed delivery costs)
You will be notified of the incoming package via SMS to agree on a delivery time. If the delivery time selection has not been made within 3 days, Matkahuolto will call to agree on the delivery time.
 

Matkahuolto´s delivery to the door during the working day, Delivery cost starting from 12,90 € (in the shopping cart you can see more detailed delivery costs)
Delivery to your door during the working day between 8.00 and 16.00. An exact delivery time cannot be agreed in advance.
 
Pickup from our store in Lahti (Please note our opening hours)
You can pick up your order from our warehouse store. We will most certainly be there Mon-Fri from 10am to 4pm or by appointment. You will be notified when your order can be picked up.

Returns

  • The consumer has a 14-day right of exchange and return for products ordered from the online store. The returned product must be absolutely unused and in good condition for sale. It is the consumer's responsibility to pay the direct costs of returning. The right of return does not apply, for example, to custom-made painting bases or frames or to products ordered separately for the consumer, which are not normally in our selections. The right to return does not apply to products purchased directly from our warehouse store.
  • The consumer is advised to submit a return notification by e-mail to customer service (at) artshop.fi or by phone 0500-573 607 before returning the product. The consumer can return the product (s) using customer return.
Return via Matkahuolto or parcel point
  • Our Matkahuolto customer return number is 9535546. The return will be sent to: ArtShop Finland Oy, Lahdenkatu 14, 15140 LAHTI. We will deduct the return cost from the refundable order fee. Keep the receipt you received for the return. You can also return at Matkahuolto Parcel Machine, paying the return costs yourself.
You can also return the product to our store.

 

Shipments broken during transport

  • Sometimes, despite careful packaging, packages can be damaged during transport. Therefore, it is a good idea to check the condition of the package already in the presence of an officer. If the package has been damaged during transport and if the ordered product (s) has also been damaged, make a claim immediately at the collection point. Then contact our customer service to arrange for a new product to be delivered.

Invalid shipping address or missed shipment

If you have entered your contact information (address, telephone number, e-mail address) or pick-up point incorrectly at the time of ordering, as a result of which the shipment will be returned or you will not pick up your shipment, we will charge the full Shipping Costs.

Payment methods (CLICK)